The first step is to do everything possible to avoid a dispute. Make sure that deliverables and milestones are clearly defined and mutually agreed upon before the work gets underway. If a dispute does arise take immediate steps to flag the issue with the other party. Be direct, be honest and consider scheduling a phone call to discuss the issue rather than relying solely on email. See if you can mutually agree on an acceptable resolution with appropriate adjustments to the deliverables, timeframe, or both.
If you’re unable to reach a satisfactory resolution our Customer Support team is here to help resolve conflicts quickly and fairly. If appropriate, a refund may be issued.